Salesforce CPQ Configuration, Order Management Orchestration, and Integrations
Industry:
Telecom
Technology Used:
Salesforce CPQ
Lightning Web Components (LWC)
REST API
Salesforce Built-in Objects and Data Security Mechanisms
Salesforce Reporting and Dashboards
Scheduled and Batch Jobs
Triggers
Integration with Apttus/Conga for Contract Management
Tableau Reports and Dashboards
Client:
A leading telecommunications service provider requiring a robust solution for streamlined order management
Requirement:
Cart Configuration:User-friendly interface for building and managing product and service selections within a shopping cart.
Quote and Contract Generation:Efficient generation of accurate quotes and contract documents.
Automated Order Creation:Streamlined order creation based on cart selections.
Order Orchestration:Automated background processes managing service and subscription activation.
System Integrations:Seamless integration with billing and provisioning systems.
Solution Delivered:
TechWize implemented a comprehensive solution leveraging Salesforce CPQ and advanced technologies
Lightning App and LWC Components:Developed a user-friendly Lightning App with LWC components for intuitive cart management, including adding, editing, and removing items.
Quote and Contract Automation:Streamlined quote and contract generation processes, integrating DocuSign for secure electronic signing.
Approval Workflows:Implemented approval workflows for high-value orders with large product bundles.
Automatic Order Creation:Automated order creation with accurate line items based on cart selections.
Order Orchestration:Developed background processes to manage service and subscription activation based on order details.
REST API Integrations:Implemented REST API integrations and callouts for seamless communication with billing and provisioning systems.
Reporting and Dashboards:Developed comprehensive reporting and analytical dashboards for insightful data visualization.
Results:
The client was able to get the following results –
The implemented solution delivered significant improvements in order management efficiency
Enhanced User Experience:Intuitive cart management and automated workflows streamlined the order creation process.
Reduced Errors:Automated processes minimized manual intervention and potential errors.
Faster Order Processing:Streamlined order creation and orchestration significantly reduced processing times.
Improved Visibility:Real-time reporting and dashboards provided comprehensive insights into order status and performance metrics.