Managed Services Site

Streamlining IT Services and Knowledge Sharing through a Managed Services Site

  • Industry: IT Services
  • Technologies & Tools Used:MOSS 2007, ASP.NET 2.0, C#, AJAX, SDE-BMC Services APIs, Tango/04 APIs

Client:

Client is a Chicago-based IT Services company

Requirement:

Create a site for an IT services company to manage Client support and information sharing. The site should integrate with existing tools and streamline managed services.

Solution Delivered:

Developed a comprehensive managed services site, integrating existing tools like BMC Patrol Service Desk Express and Tango/04. The site allowed Clients to access information and support documents, enhancing Client experience. Custom workflows and event handlers were designed to optimize support processes. Integration with external systems facilitated seamless communication and data exchange.

Delivered Results:

Improved service management, enhanced Client support, and streamlined knowledge sharing.

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