501, Fifth Avenue, Suite 805 New York, NY 10017
info@techwize.com
+1 (949) 887-0154
TechWize
Transforming customer service with an AI Chatbot that anticipates needs and delivers real-time, personalized help.
The client faced rising customer volumes that strained their support operations. The team spent most of their time answering repetitive questions, which delayed responses for more complex cases. They needed a chatbot capable of understanding customer intent, automating routine interactions, and escalating more complex issues to human agents—all while integrating with their CRM.
We built and deployed an NLP-based chatbot trained on past support data to handle queries naturally and accurately. The AI-based chatbot is integrated directly into 3rd-Party CRM, enabling real-time tracking of customer requests. It provided instant responses across web and mobile channels and escalated tickets automatically when needed, ensuring uninterrupted customer engagement.
The client was able to get the following results –
The solution significantly improved response times and allowed human agents to focus on complex issues. Customers now receive instant, personalized support around the clock, while the AI system continues to learn and enhance service quality. This balance of automation and human expertise has led to greater efficiency, consistency, and customer satisfaction.
501, Fifth Avenue, Suite 805 New York, NY 10017
