Custom App Streamlines CRM and Business Central Integration for Financial Services
Industry:
Financial Services
Technology Used:
Dynamics 365 Business Central
Dynamics 365 CRM
Custom Application Development
Client:
A leading financial services provider specializing in processing bulk invoices for donations received from non-profit organizations.
Requirement:
The client faced a critical challenge: reconciling multiple invoices generated in Dynamics 365 CE/CRM with corresponding payments received from non-profit organizations within their Business Central system. Each payment had a unique reference number, making manual matching against bank statements a laborious and time-consuming process.
Solution Delivered:
TechWize's team meticulously assessed the client's financial operations and technical landscape to develop a custom application with the following functionalities
Automated Day-End Process:The application established a streamlined day-end process for reconciling payments processed in the CE/CRM system with Business Central. It leveraged payment references associated with each CE/CRM payment to ensure accurate reconciliation.
Consolidated Payment Records:The application consolidated payment records based on payment references, posting single entries into the bank account ledger.
Automated Bank Statement Reconciliation:Upon importing bank statements into Business Central, the system automatically reconciled them with the consolidated payment entry, eliminating the need for manual intervention.
Results:
The client was able to get the following results –
Enhanced Efficiency:The custom app significantly reduced manual reconciliation efforts, saving time and resources.
Improved Accuracy:Automated reconciliation eliminated human error, ensuring data integrity and financial transparency.
Increased Productivity:Streamlined operations translated to increased productivity and performance for the client's financial team.
Reduced Costs:Automation eliminated the need for manual data manipulation, leading to cost savings associated with the previous process.
Enhanced Stakeholder Experience:Improved integration and communication between CRM and Business Central fostered a more efficient and collaborative environment for all stakeholders involved.