Salesforce Community (Experience) Cloud Implementation

Salesforce Community (Experience) Cloud Implementation

Information Technology

Technology Used:

  • Salesforce Community Cloud
  • APEX Code
  • JavaScript


A US-based video game and software development company seeking an enhanced platform for developer and gaming user collaboration, communication, and knowledge sharing.


    The client required a robust platform to replace their outdated Salesforce Partner Portal system, facilitating

  • Centralized Collaboration:A single platform for developers and gaming users to collaborate, share insights, and access essential resources.
  • Improved User Experience:A more engaging experience with features like easily updatable content, automated case management, increased photo capabilities, and current news feeds.

Solution Delivered:

TechWize implemented a comprehensive Salesforce Community Cloud solution, addressing the client's specific needs

  • Single Sign-On (SSO):Simplified user authentication and streamlined access to various applications within the platform.
  • Advanced Case Management:Implemented separate case handling and automated case resolution based on defined criteria, significantly improving resolution time.
  • Case Surveys:Integrated a custom case survey mechanism to gather valuable user feedback and improve platform functionality.
  • Knowledge Base:Developed a comprehensive knowledge base, empowering users to find tailored solutions and reduce support dependence.


The client was able to get the following results –

The Salesforce Community Cloud implementation delivered significant benefits

  • Enhanced Collaboration:Streamlined communication and information sharing within the developer and gaming user community.
  • Improved User Experience:Increased user engagement through easy content updates, automated case management, and readily accessible resources.
  • Reduced Resolution Time:Automated case management based on defined criteria significantly reduced the time required to resolve user issues.
  • Empowered Users:The knowledge base provided users with self-service capabilities, reducing reliance on support teams.
Right Arrow