TechWize implemented a comprehensive Salesforce Community Cloud solution, addressing the client's specific needs

• Single Sign-On (SSO):Simplified user authentication and streamlined access to various applications within the platform.

• Advanced Case Management:Implemented separate case handling and automated case resolution based on defined criteria, significantly improving resolution time.

• Case Surveys:Integrated a custom case survey mechanism to gather valuable user feedback and improve platform functionality.

• Knowledge Base:Developed a comprehensive knowledge base, empowering users to find tailored solutions and reduce support dependence.

The Salesforce Community Cloud implementation delivered significant benefits

• Enhanced Collaboration:Streamlined communication and information sharing within the developer and gaming user community.
• Improved User Experience:Increased user engagement through easy content updates, automated case management, and readily accessible resources.
• Reduced Resolution Time:Automated case management based on defined criteria significantly reduced the time required to resolve user issues.
• Empowered Users:The knowledge base provided users with self-service capabilities, reducing reliance on support teams.