CPQ Setup and Configuration

CPQ Setup and Configuration

Industry:
Telecom

Technology Used:

  • Salesforce CPQ
  • Vlocity
  • Salesforce Built-in Objects and Data Security Mechanisms
  • Salesforce Reporting and Dashboards
  • Scheduled and Batch Jobs
  • Triggers
  • Integration with Apttus/Conga for Contract Management

Client:

A leading telecommunications service provider requiring a robust solution to manage product configurations, pricing, and complex bundling for their sales team and customers.

Requirement:

    The client needed a comprehensive system to

  • Product Configuration:Manage a comprehensive product catalog with variations, configurations, and process workflows.
  • Pricing and Discounts:Implement a dynamic pricing structure with customizable discounts based on corporate agreements, bundled packages, and government schemes.
  • Quote Generation:Facilitate efficient quote creation based on product selections and applied discounts.
  • Approval Processes:Define clear and streamlined approval workflows with designated approvers.
  • CRM Integration:Integrate CPQ functionality seamlessly with the existing Salesforce CRM system.
  • User Access Control:Implement robust security measures to restrict data access based on user roles and permissions.
  • Enhanced User Interface:Improve data input and cart customization through screen enhancements and automation.

Solution Delivered:

TechWize delivered a tailored CPQ solution leveraging Salesforce CPQ and Vlocity

  • Product Catalog:Established a comprehensive product catalog encompassing product variations, configurations, and process workflows.
  • Pricing and Discounts:Implemented a flexible pricing structure with customizable discounts based on various criteria.
  • Quote Generation:Enabled efficient quote creation with accurate pricing and discount application.
  • Approval Workflows:Defined and configured approval processes with designated approvers for streamlined quote approval.
  • CRM-CPQ Integration:Seamlessly integrated CPQ functionality with the existing Salesforce CRM system for unified data management.
  • Security Configuration:Implemented granular access control through Salesforce's security mechanisms, ensuring data visibility based on user roles and permissions.
  • UI Enhancements:Optimized data input screens and automated cart customization functionalities for improved user experience and efficiency.

Results:

The client was able to get the following results –

The implemented CPQ solution provided significant benefits

  • Streamlined Sales Process:Simplified product configuration, pricing, and quote generation, leading to faster sales cycles.
  • Improved Accuracy:Reduced errors and inconsistencies through automated calculations and discount applications.
  • Enhanced User Experience:Streamlined data input, automated cart customization, and clear approval processes contributed to a more user-friendly experience for sales teams and customers.
  • Increased Efficiency:Automation and streamlined workflows significantly improved quote generation and approval times.

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