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Elevating Testing Practices at a Leading University

Elevating Testing Practices at a Leading University

Implementing Automation and Best Practices in Dynamics 365

Elevating-Testing-Practices-at-a-Leading-University

Industry:
Education

Technology Used:

  • Microsoft Dynamics 365 CRM
  • Azure DevOps (ADO)
  • TestProject
  • Testim

Client:

A prestigious Australian university renowned for its dedication to student experience, academic excellence, and research initiatives.

Requirement:

    Following their transition to Microsoft Dynamics CRM for managing customer data, the university faced challenges with their testing processes. The lack of a dedicated testing team meant developers handled testing activities, leading to: Absence of formal test management processes like test case creation, execution, traceability, and bug tracking. Difficulty in ensuring thorough testing due to limited resources.

Solution Delivered:

TechWize implemented a comprehensive testing overhaul within the university's Dynamics 365 environment

  • Established Testing Best Practices:Defined clear and structured testing methodologies to enhance overall testing efficiency and effectiveness.
  • Leveraged Azure DevOps (ADO):Implemented ADO for centralized management of all testing activities, streamlining the testing lifecycle.
  • Enhanced Traceability:Established clear traceability between testing activities and project requirements, ensuring accountability and facilitating issue resolution.
  • Developed Test Cases:Created comprehensive test cases encompassing functional, end-to-end, and regression scenarios.
  • Introduced Automation:Integrated TestProject and Testim tools to automate smoke and regression testing, enabling efficient execution across various data sets.

Results:

The client was able to get the following results –

  • Synchronized Testing:Streamlined testing processes with the development phase, leading to improved project efficiency and reduced development delays.
  • Data-Driven Insights:Utilized testing metrics generated by ADO to gauge project health and identify areas for improvement.
  • Enhanced Efficiency:Automated smoke and regression testing significantly reduced manual testing efforts and enabled faster feedback cycles.
  • Stakeholder Satisfaction:Received positive feedback from university stakeholders for optimizing the testing process and ensuring high-quality software delivery.
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