Elevating Testing Practices at a Leading University

Implementing Automation and Best Practices in Dynamics 365



Technology Used:

  • Microsoft Dynamics 365 CRM
  • Azure DevOps (ADO)
  • TestProject
  • Testim


A prestigious Australian university renowned for its dedication to student experience, academic excellence, and research initiatives.


    Following their transition to Microsoft Dynamics CRM for managing customer data, the university faced challenges with their testing processes. The lack of a dedicated testing team meant developers handled testing activities, leading to: Absence of formal test management processes like test case creation, execution, traceability, and bug tracking. Difficulty in ensuring thorough testing due to limited resources.

Solution Delivered:

TechWize implemented a comprehensive testing overhaul within the university's Dynamics 365 environment

  • Established Testing Best Practices:Defined clear and structured testing methodologies to enhance overall testing efficiency and effectiveness.
  • Leveraged Azure DevOps (ADO):Implemented ADO for centralized management of all testing activities, streamlining the testing lifecycle.
  • Enhanced Traceability:Established clear traceability between testing activities and project requirements, ensuring accountability and facilitating issue resolution.
  • Developed Test Cases:Created comprehensive test cases encompassing functional, end-to-end, and regression scenarios.
  • Introduced Automation:Integrated TestProject and Testim tools to automate smoke and regression testing, enabling efficient execution across various data sets.


The client was able to get the following results –

  • Synchronized Testing:Streamlined testing processes with the development phase, leading to improved project efficiency and reduced development delays.
  • Data-Driven Insights:Utilized testing metrics generated by ADO to gauge project health and identify areas for improvement.
  • Enhanced Efficiency:Automated smoke and regression testing significantly reduced manual testing efforts and enabled faster feedback cycles.
  • Stakeholder Satisfaction:Received positive feedback from university stakeholders for optimizing the testing process and ensuring high-quality software delivery.
Right Arrow