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Salesforce Event Monitoring Analytics

Salesforce Event Monitoring Analytics

Salesforce-Event Monitoring Analytics

Industry:
Information Technology

Technology Used:

  • Salesforce CRM
  • Einstein Analytics
  • Custom Data Replication Process

Client:

A leading IT company providing high-security cloud-based VPN services to large multinational corporations.

Requirement:

    The client needed to extend the data retention period beyond the standard 30-day limit offered by the built-in Salesforce Event Monitoring App within Einstein Analytics. This limitation hindered their ability to: Conduct comprehensive historical analysis of user activity and system events, Identify long-term trends and patterns for strategic decision-making,Enhance business intelligence capabilities with a complete data set, Improve auditing capabilities with access to historical event logs.

Solution Delivered:

TechWize implemented a custom solution to overcome the data retention limitation

  • Data Replication:Created a new dataset replicating the original event data from Salesforce.
  • Daily Data Appending:Implemented a process to automatically append daily event data to the newly created dataset.
  • Dataset Registration:Registered the new dataset within Einstein Analytics, allowing access to historical data beyond the 30-day limit.

Results:

The client was able to get the following results –

The implemented solution successfully extended the data retention period, enabling the client to

  • Comprehensive Historical Analysis:Analyze user activity and system events over extended periods, providing valuable insights into past trends and patterns.
  • Improved Business Intelligence:Gain deeper understanding of customer interactions and system performance with access to complete historical data.
  • Enhanced Auditing Capabilities:Conduct thorough audits and investigations with readily available historical event logs.
  • Strategic Planning:Utilize long-term data insights for informed decision-making and strategic planning.
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Salesforce Mailchimp/Microsoft Teams Integration

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